"We would have to get much, much better to merely suck"

Confessions of a Best Buy employee. Somehow, though, it's working: "Touting strong demand for videogames, notebook computers and GPS devices, Best Buy said it expects a gain in earnings and comparable sales this year as the economy limps along....While investors worry over sluggish TV sales industrywide, Best Buy is stealing customers from competitors, and seeing double-digit growth in its 'Geek Squad' installation service."